Return & Exchange Policy

We want you to love what you ordered! Please read our return and exchange policy carefully before placing your order.

SECTION 1 - RETURNS

We do not accept returns. All sales are final once an order has been delivered, except where an exchange is applicable under this policy.

SECTION 2 - EXCHANGES

We offer exchanges within 3 to 5 days of delivery.

• To request an exchange, please contact us within this window with your order number, product details, and the reason for exchange.
• The product must be unused, unwashed, and in its original condition with all original tags, packaging, and invoice intact.
• Exchange requests raised after 5 days of delivery will not be accepted.

SECTION 3 - HOW TO REQUEST AN EXCHANGE

1. Contact us via email or phone (details below) within 3 to 5 days of delivery.
2. Share your order number along with clear photos/videos of the product, if requested.
3. Once your exchange request is reviewed and approved, we will share the return shipping instructions with you.
4. Your replacement item will be dispatched once the original product is received and inspected.

SECTION 4 - NON-EXCHANGEABLE ITEMS

The following are not eligible for exchange:

• Products damaged due to misuse, wear, or improper handling after delivery.
• Products without original tags, packaging, or invoice.
• Items requested for exchange after the 3-5 day window has passed.

SECTION 5 - DAMAGED OR INCORRECT ITEMS

If you receive a damaged, defective, or incorrect item, please contact us within 3 to 5 days of delivery with photos/videos of the product and packaging so we can assist you with an exchange.

SECTION 6 - CONTACT US

For any return or exchange related questions, please reach out to us:

• Brand name: e4ethnic
• Trade name / legal entity: Shreeji Enterprise
• Email: help.e4ethnic@gmail.com
• Phone: +91 8200207638